View frequently asked questions. Please if you have different question do not hesitate to send us an e-mail. We will reply within 12 hours.
Q: Where do you ship from?
A: We ship from our warehouse located in Malta.
Q: What is your return policy on damaged goods
A: If a product you order arrives damaged please email our support team and we will have a new product sent to you immediately. We cannot be responsible for replacing damaged products beyond 72 hours after receipt.
Q: How long will it take for my items to arrive?
A: It will usually take 7-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location. For all products, shipping estimation would be displayed at the checkout.
Q: How long will it take to receive a tracking number?
A: It will take usually between 2-5 business days.
Q: Is shipping really FREE?
A: Yes, shipping is free worldwide on all items.
Q: Is Checkout on this site safe and secure?
A: You can be absolutely sure that all purchases here are safe and secure.
Q: Where is your company located?
A: We are located in Malta.
The Cyclists Store